FAQ - Frequently Asked Questions
Frequently Asked Questions
🛒 Orders and Payments
How can I place an order?
You can place an order directly on our website by adding products to your cart and following the checkout process. We accept major credit cards and PayPal.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal for your security and convenience.
Can I change or cancel my order?
You can modify or cancel your order within 2 hours of confirmation. After this time, contact us and we will do our best to help you.
📦 Delivery and Shipping
What are your delivery times?
We ship within 1-2 business days. Standard delivery takes 3-5 business days within mainland France.
What are your delivery costs?
Shipping costs are calculated based on weight and destination. Free shipping for orders over €50 in mainland France.
Do you ship internationally?
Yes, we deliver throughout Europe. Costs and delivery times vary depending on the destination.
🔄 Returns and Exchanges
What is your return policy?
You have 30 days to return an unused item in its original packaging. Return shipping costs are your responsibility unless defective.
How to make a return?
Contact our customer service for a return number and shipping instructions. We will process your refund within 5-7 business days of receipt.
📞 Customer Service
How can I contact you?
You can contact us by email at biberly.contact@gmail.com or via our contact form. We generally respond within 24 hours.
What are your customer service hours?
Our team is available Monday to Friday from 9am to 6pm (Paris time).
🔐 Account and Security
Do I need to create an account to order?
No, you can order as a guest. However, creating an account allows you to track your orders and save your information.
Is my personal information secure?
Yes, we use SSL encryption and comply with GDPR to protect your personal data.
Can't find the answer to your question?
Please feel free to contact us at biberly.contact@gmail.com - we will be happy to help!